These Terms & Conditions (T&Cs) govern every direct reservation for short-term accommodation and ancillary services provided by Casa Rubi (321768140). By booking, paying, completing online check-in, or taking possession, you (“Guest”) agree to these T&Cs and the House Rules.
Platforms vs. direct bookings. Direct bookings are governed by these T&Cs. If you book through a platform (Airbnb/Booking.com), that platform’s contract governs commercial terms; our House Rules and safety obligations still apply during your stay.
1.1 Interpretation. Headings are for convenience only. Singular includes plural and vice-versa. “Including” means “including without limitation.” References to “Property” mean the specific dwelling/unit identified in your Booking Confirmation.
1.2 Key terms.
2.1 Offer & acceptance. Your reservation constitutes an offer. A binding contract arises when we issue the Booking Confirmation and, where applicable, receive the required payment by the stated deadline.
2.2 Eligibility & identification. You must be 18+ to reserve and check in. We require government-issued ID for all adult guests prior to arrival for legal compliance and security. We may decline or cancel where identity cannot be verified consistent with law.
2.3 Non-transferability. The reservation is personal to the Lead Guest and may not be assigned, sublet, or transferred without our prior written consent.
3.1 Pricing. Nightly rates, cleaning fees, and other charges are communicated at the time of booking and stated in EUR (€) unless otherwise noted.
3.2 Government charges. Applicable government-imposed fees/taxes (e.g., climate resilience/stay over taxes) may be charged per night and per unit, vary by season and law, and will appear on your Booking Confirmation or be collected at check-in as required by law.
3.3 Third-party charges. Bank/payment-provider fees and currency conversion costs are borne by the Guest unless otherwise specified in the Booking Confirmation.
4.1 Schedule. Unless expressly varied in your Booking Confirmation, 50% is due at booking and the balance is due 7 days prior to check-in. Failure to pay on time may result in cancellation per Section 10.
4.2 Saved payment methods and authority to charge. Where you provide a card or other payment method for a reservation, you authorise Casa Rubi and its payment processors to store, tokenise, retain on file, and reuse that payment method for this reservation and for any amounts arising from it, whether charged during the booking flow, after booking, before check-in, during the stay, at check-out, or after check-out, without further notice except where notice is required by applicable law or card-network rules. This authority applies to all amounts properly due under these T&Cs, the House Rules, and the Booking Confirmation, including without limitation: deposit, balance, extensions, approved late check-out, extra services, extra cleaning, smoking remediation, damage, missing items, locksmith or key/FOB replacement, over-occupancy, unauthorized pet or visitor charges, building or authority fines, chargeback reversals, unpaid taxes/fees, and any other loss, cost, fee, or sum arising from your stay or breach of these T&Cs.
4.3 Security Deposit. A refundable pre-authorisation/hold or cash/bank deposit may be required (timing and amount as per your Booking Confirmation). The deposit may be applied to: damage or loss (including keys/FOBs), excessive cleaning or smoke remediation, rule violations, unauthorized occupancy, building/authority fines, or other unpaid sums. If costs exceed the deposit or no separate deposit was taken, you expressly authorise us to collect the outstanding amount using any payment method you provided or saved in connection with the reservation.
4.4 Methods. We accept the methods stated in your Booking Confirmation (e.g., payment links via our provider, bank transfer). Do not send card details via email/chat. Payments are deemed received only when cleared funds are available to us. You acknowledge that payment attempts may be processed as customer-initiated or merchant-initiated/off-session transactions through our payment provider where permitted by applicable rules and technical capability.
4.5 Failure or refusal of payment method. If any saved or provided payment method is declined, reversed, blocked, challenged, expires, or otherwise fails, you remain immediately liable for the full amount due and must pay on demand using an alternative method acceptable to us. We may suspend check-in instructions, revoke access, cancel the booking, or terminate the stay where amounts due remain unpaid.
4.6 Chargebacks. If you initiate a chargeback or payment dispute for a legitimate charge, we may submit evidence of the contract, your acceptance of these T&Cs, stay records, communications, ID/check-in records, damage evidence, invoices, and other supporting documentation. You remain liable for all sums properly due under these T&Cs, together with any unrecovered costs, fees, or losses resulting from the dispute to the extent permitted by law.
5.1 Guest cancellations. The applicable cancellation/no-show policy is as stated on your Booking Confirmation per reservation (e.g., Flexible/Standard/Strict). Unless mandated by law, early departures and unused nights are non-refundable.
5.2 Changes. Date or guest-count changes are subject to availability, re-pricing, and reasonable admin fees. A change that materially alters the stay may be treated as a cancellation and re-booking.
5.3 Our cancellations. If we must cancel due to circumstances reasonably beyond our control or for essential maintenance/safety, our liability is limited to a refund of amounts paid for unused nights or, where available and at our discretion, an offer of comparable relocation.
5.4 Consumer withdrawal. The EU 14-day withdrawal right does not apply to accommodation services for specific dates; refunds follow your Booking Confirmation and the applicable policy.
6.1 Times. Standard check-in is 16:00 or later; check-out is 10:00. Early/late options may be available subject to written confirmation and fees (see Annex A).
6.2 Self check-in. For lockbox/smart-lock access, follow the instructions provided. Do not share codes/keys beyond your party. You are responsible for keys/FOBs issued.
6.3 Access for safety/maintenance. We may enter the Property on reasonable notice, or immediately in an emergency or where we reasonably suspect a serious breach, to protect persons and property and to comply with law.
6.4 Lost keys/lockouts. Replacement keys/FOBs and lockouts may incur fees (Annex A). If building policies change replacement costs, the updated actual cost applies.
7.1 Occupancy cap. Maximum occupancy is as stated on your Booking Confirmation per reservation, unless we expressly agree otherwise in writing.
7.2 Quiet enjoyment. Quiet hours are 22:00–08:00. No parties, gatherings, or amplified music. Respect neighbours and common areas.
7.3 Smoking. No smoking or vaping indoors. Evidence of smoking (odour, ash, burns) will trigger deep-clean fees and, if necessary, remediation (Annex A). Smoking outdoors is only where permitted by building rules.
7.4 Pets. Pets are by prior written approval only and may attract additional rules/fees. You remain responsible for any associated damage, noise, or allergen remediation.
7.5 Visitors. Daytime visitors are permitted provided occupancy limits are never exceeded. Overnight visitors require prior written approval and may incur fees. You are responsible for visitor conduct.
7.6 Commercial use. Filming, photoshoots, events, or any commercial activity require our prior written approval and may require additional insurance/fees.
7.7 Utilities & prohibited uses. Utilities are for normal domestic use only. Do not operate high-load or illegal devices; do not use the Property for unlawful purposes.
8.1 Professional cleaning. The Property is cleaned prior to your arrival. For extended stays, mid-stay cleaning and linen changes can be arranged at additional cost.
8.2 Check-out condition. Leave the Property reasonably tidy, secure windows/doors, and return keys/FOBs. Excessive mess incurs extra-cleaning charges (Annex A).
8.3 Duty to report. Report any damage, malfunction, leak, or safety concern promptly. Early notification reduces risk and cost.
9.1 Responsibility. You are responsible for the reasonable cost to repair or replace damage, stains, missing items, or other loss arising during the stay, whether accidental or wilful, by you or anyone you permit to enter.
9.2 Evidence & accounting. Upon request, we will provide a reasonable breakdown (e.g., photos, invoices, vendor quotes). We may add a reasonable administration charge for coordination/documentation.
9.3 Special remediation. Where specialised cleaning or professional services are required (e.g., smoke/fire remediation, marble/stone repair), you are liable for those actual costs.
10.1 Material obligations. You must comply with these T&Cs, the House Rules, building regulations, and applicable law. A serious or repeated safety breach constitutes a material breach and may result in immediate termination without refund and charges for resulting costs.
10.2 Life-safety devices. Do not disable, cover, or tamper with smoke/CO detectors, breakers, gas valves, boilers, HVAC, or ventilation. Open flames/candles are prohibited. Never leave cooking unattended. Tampering/misuse may incur charges up to actual cost of remedy and any related call-outs.
10.3 Balconies & windows. Children must be continuously supervised on balconies or near windows. Do not sit/stand on railings, climb, or place furniture against railings. No BBQs/grills or open flames on balconies unless expressly provided. Do not drop/throw objects from height or hang items over façades.
10.4 Shared facilities. Where applicable, follow all posted pool/gym/common-area rules, including hours, capacity, and hygiene. Glass is prohibited in pool areas. No lifeguard on duty: use at your own risk. Children under 18 must be directly supervised by an adult.
10.5 Hazardous items. Strictly prohibited: fireworks/explosives, weapons, illegal substances, fuel canisters, unauthorised space heaters, overloaded electricals, and indoor charging of e-bike/e-scooter batteries. We may remove hazardous items and deny access if discovered.
10.6 Cameras & access devices. Exterior/common-area security cameras may operate (never in private interiors). Covering, moving, disconnecting, or tampering with cameras, intercoms, or access devices is prohibited and may result in immediate termination and applicable fees.
10.7 Noise & complaints. Failure to reduce noise after one warning may result in a €100 call-out fee, termination, and liability for any building/authority fines.
10.8 Duty to report hazards. Promptly report incidents, leaks, electrical faults, fire risks, or unsafe conditions. Where failure to report materially increases damage, you may be charged the avoidable incremental costs.
11.1 Maintenance. We will address maintenance issues as soon as reasonably practicable. Temporary interruptions to utilities or building facilities may occur and are often outside our control.
11.2 Force majeure. We are not liable for delay, interruption, or failure caused by events beyond our reasonable control, including extreme weather, governmental action, strikes, utility failure, building-wide issues, or acts/omissions of third parties.
12.1 Assumption of risk. You and your party use the Property, furnishings, appliances, balconies, stairs, parking, and common facilities at your own risk. Supervise children at all times; secure doors/windows when unattended; store valuables safely.
12.2 Limitation of liability. To the fullest extent permitted by law, Casa Rubi is not liable for indirect, incidental, special, exemplary, or consequential damages (including loss of profit, business interruption, data, or enjoyment). Our total aggregate liability relating to your stay shall not exceed the amounts actually paid to Casa Rubi for the portion of the stay during which the event giving rise to liability occurred. Nothing excludes liability that cannot be excluded by law (including death or personal injury caused by gross negligence or wilful misconduct).
12.3 Personal property. We are not responsible for loss, theft, or damage to luggage, cash, documents, or personal effects on or about the Property. We do not insure Guest property.
12.4 Third-party/utility services. Internet, electricity, water, lifts, pools/gyms and other services may be provided by third parties or the building and may be interrupted. We will assist within reason but are not liable for such interruptions except where mandated by law.
12.5 Indemnity. The Lead Guest (jointly and severally with all occupants/visitors) agrees to indemnify, defend, and hold harmless Casa Rubi, its owners, staff, and contractors from any claims, losses, fines, penalties, costs, and reasonable legal fees arising from: (a) breach of these T&Cs/House Rules; (b) negligent or intentional acts/omissions; (c) property/common-area damage; (d) violations of law or building rules; or (e) claims by neighbours, the building/HOA, or authorities resulting from your stay. This indemnity does not apply to claims directly caused by Casa Rubi’s gross negligence or wilful misconduct.
12.6 Notice & mitigation. You must take reasonable steps to mitigate loss and notify us in writing of any incident giving rise to a claim within 2 days of discovery and, in any event, no later than 7 days after check-out with reasonable supporting detail; otherwise, where permitted by law, the claim may be reduced or rejected.
12.7 No set-off. Amounts owed under these T&Cs are payable without set-off or counterclaim, except where a set-off is mandated by non-waivable law.
12.8 Insurance. We strongly recommend appropriate travel and, for longer stays, contents/liability insurance.
13.1 Purposes. We process personal data to manage bookings, comply with legal obligations (e.g., tax/visitor logs), provide security, and deliver services.
13.2 Payment and booking data. Where you provide a payment method, related payment identifiers, payment status data, mandates/consents, fraud and risk signals, and dispute information may be processed and stored by us and our payment processors to manage the booking, verify identity, prevent fraud, collect sums due, handle disputes, and support lawful off-session or merchant-initiated payment attempts connected with your reservation.
13.3 Sharing. Data may be shared with payment processors, cleaners/maintenance partners, building managers (where necessary), and competent authorities as required by law.
13.4 Rights & notice. See our Privacy Notice for categories of data, lawful bases, retention periods, security measures, international transfers, and your rights (access, rectification, erasure, restriction, portability, and objection) and how to exercise them.
14.1 Governing law. These T&Cs are governed by Portuguese law
14.2 Severability. If any provision is held invalid or unenforceable, the remainder remains in force.
14.3 Entire agreement & amendments. These T&Cs, the House Rules, and your Booking Confirmation constitute the entire agreement for your reservation. No oral statement varies this agreement. Amendments must be in writing.
14.4 Notices. Formal notices under these T&Cs must be sent to the contact details in Section 15 (or those specified in the Booking Confirmation) and are deemed received upon confirmed delivery.
Casa Rubi - Elena Stavropoulou 321768140
Email: [email protected]
Phone/WhatsApp: +351 925 568 223
Website: www.casarubi.com
By paying any amount toward the reservation, submitting or saving a payment method, completing online check-in/ID verification, or taking possession of the Property, you confirm that you have read, understood, and agree to these T&Cs and the House Rules, including the authority granted to Casa Rubi and its payment processors to store and reuse your payment method for amounts properly due in connection with the reservation.